Medical assistance is provided in the following forms:

• emergency - medical care provided in case of sudden acute diseases, conditions, exacerbation of chronic diseases that pose a threat to the patient's life; Medical assistance in an emergency form is provided to a citizen without delay by the medical organization to which he applied. If the specified medical organization cannot provide the necessary medical care, the medical organization ensures the transfer of the citizen to another medical organization that provides for the provision of the necessary medical care.
• emergency - medical care provided in case of sudden acute diseases, conditions, exacerbation of chronic diseases without obvious signs of a threat to the patient's life;
• planned - medical care provided during preventive measures, in diseases and conditions that are not accompanied by a threat to the patient's life, that do not require emergency and urgent medical care, the delay in the provision of which for a certain time will not entail a deterioration in the patient's condition, a threat to his life and health.

Medical care for conditions that do not require round-the-clock medical supervision and treatment for medical reasons is provided to citizens on an outpatient basis, including on day hospital beds in conditions that provide for medical supervision during the day, but do not require round-the-clock medical supervision and treatment.

In conditions requiring, for medical reasons, round-the-clock medical supervision and treatment, medical care is provided in a round-the-clock hospital.

Primary health care in the Center is provided on an outpatient basis, in planned and emergency forms.

Primary health care at the Center includes:

• Primary pre-medical health care is provided by medical workers with secondary medical education.
• Primary specialized health care is provided by medical specialists.

Primary health care, included in the Territorial Program of State Guarantees of Free Provision of Medical Care to Citizens (hereinafter referred to as the Program), is provided on an outpatient basis:

• to insured citizens upon presentation of a compulsory medical insurance policy and an identity document. (All newborn citizens from December 1, 2022 will be automatically entered into the register of insured persons on the basis of a birth certificate issued by the registry office.)

Primary specialized health care on an outpatient basis is provided only on the referral of the attending physician (in the absence of a referral, the patient has the choice to receive the necessary assistance on a paid basis).

Indications for referral to a consultation appointment with a doctor - a specialist of the Center:

• to determine indications for specialized, including high-tech medical care, including for children with diseases and malformations of the cardiovascular system;
• in complex diagnostic cases in order to identify indications for the provision of high-tech medical care (HTMC).

The list of documents that the patient must have when contacting the Center:

1. Passport or Birth Certificate (children under 14).
2. Compulsory health insurance policy. (All newborn citizens from December 1, 2022 will be automatically entered into the register of insured persons on the basis of a birth certificate issued by the registry office.)
3. Certificate of compulsory pension insurance (SNILS) - original
4. Certificate of establishment of a disability group (if there is a disability group)
5. An extract from the medical card of an outpatient (inpatient) patient.
6. Results of diagnostic studies (if available)
7. Referral for examination, consultation in the form 057 / y-04 to the Federal State Budgetary Institution "FTSSSH" of the Ministry of Health of Russia (Astrakhan) with a mandatory note about the purpose of the referral.

The referral must be drawn up in accordance with regulatory documents indicating the purpose of the visit and contain the results of a preliminary study in accordance with the profile of medical care.

Laboratory and instrumental research methods are provided to citizens in the direction of the attending physician if there are medical indications, taking into account the procedures and standards for the provision of medical care.

Waiting periods for primary specialized health care provided in a planned manner (established by the territorial program of state guarantees of free provision of medical care to citizens):

• consultation of medical specialists 14 working days from the date of the patient's application to the Center in order to receive an advisory service (in the direction of the attending physician);
• 14 working days from the date of appointment of diagnostic instrumental studies;
• 14 working days from the date of appointment of computed tomography, magnetic resonance imaging and angiography.

Appointment time for medical specialists of the consultative and diagnostic department:

Adult: Monday - Friday from 8:00 to 19:00

Children: Monday - Friday: from 8:00 a.m. to 4:00 p.m.

Day off: Saturday-Sunday

Contact phones: 8(8512) 31-10-00 (multichannel phone of the call center); 8(8512)311-111(paid services); 8(8512) 311-133 (children's registry)

Note: any type of medical care at the request of the patient can be provided on a paid basis

When applying for a consultation again, patients must have a referral for a consultation in the form 057 / y-04 from the attending physician and a brief extract on the treatment performed.