DECLARATION.

For the Federal State Budgetary Institution “FTSSSH) (Astrakhan) (hereinafter referred to as the Center), it is always very important:

• provide the patient with quality medical care;
• maintain relationships between the patient and his family members with medical professionals;
• help the patient to actively participate in the treatment process;
• create and strengthen effective communication and interaction between all employees involved in the provision of medical care;
• increase the patient's confidence in the actions of medical workers;
• ensure internal control over the observance of patients' rights.

The main mission of our Center is to provide high-quality and safe specialized, including high-tech medical care using effective, safe, modern medical technologies to patients with cardiovascular pathology.

Patient rights:

• all patients of the Center are entitled to receive treatment, regardless of their race, ethnicity, religious beliefs, language, gender, nationality, physical disabilities, sexual orientation, philosophical beliefs, social and economic status;
• all patients of the Center have the right to receive treatment in a comfortable environment, with respect for their cultural, religious and social values;
• all patients have the right to receive full information and independently choose the method of treatment;
• the patient has the right to full information about his diagnosis, method of treatment, alternatives to the proposed method of treatment, the likelihood of successful treatment, the cost of treatment, the expected duration of treatment and possible complications, and also has the right to participate in the decision-making process regarding treatment;
• the patient has the right to agree or refuse the method of treatment offered to him;
• the patient has the right to receive complete and reliable information about medical devices that can be used to provide him with medical care, regardless of their presence or absence in the Center;
• refuse to use a particular medical device to provide him with medical care;
• patients have the right to the presence of an accompanying person if there is no objection from the patient and the informed consent indicates an accompanying person to whom information about the patient’s health status can be transferred; there are no medical contraindications for this;
• patients have the right to call a clergyman;
• patients have the right to file a complaint, which is considered in the prescribed manner;
• patients have the right to information about the position, degrees and titles of medical professionals who take part in their treatment;
• the patient has the right to relief from pain associated with the disease or medical intervention, and the clinic guarantees adequate pain relief for the patient using the most appropriate method;
• The patient has the right to privacy. The center cares about the information security of patients. The confidentiality of medical information is guaranteed. Information technologies adopted at the Center provide access to medical information only to those medical workers who have the right to do so. The Center guarantees compliance with the principles of medical secrecy;
• the patient has the right to choose a doctor in accordance with the appointment schedule and the availability of free time for a specialist;
• the patient has the right to get acquainted with his medical records in the manner prescribed by law, including during an appointment, and also receive copies of medical documents and extracts upon request;
• in the case of provision of paid services, the person providing payment for treatment has the right to receive full financial information about the costs and cost of treatment;

Patient Responsibilities:

• patients are required to provide complete and honest information about their health status to medical professionals involved in the treatment process;
• if patients have difficulty understanding the information given to them by healthcare professionals during treatment, they should ask questions and seek any further clarification;
• patients should report any unforeseen situations in the course of their treatment;
• patients should take an active part in the decision-making process regarding the treatment plan;
• patients must promptly inform the Center of any changes in their personal information (name, surname, address or telephone number);
• patients must inform the Center if they are unable to come to the doctor's appointment at the appointed time;
• patients are obliged to ensure full and timely payment for treatment at the Center (in the case of the provision of paid services);
• patients are obliged to respect the rights of other patients and medical personnel. In the Center it is recommended not to speak loudly, to switch the mobile phone to silent mode;
• patients are required to sign an informed consent to medical intervention or refusal of it;
• do not come to the doctor's office in alcoholic, narcotic, other toxic intoxication;
• when visiting medical offices, wear shoe covers or shoes on shoes